30 cancelled Swoop flights leave customers bitter. Will passenger rights coming Monday help?
New regulations aim to make compensation for these claims easier — but they're also being challenged in court
Sophia Harris · CBC News · Posted: Jul 14, 2019 4:00 AM ET | Last Updated: 6 hours ago
Swoop, the ultra-low cost carrier launched by WestJet, said it cancelled 30 flights between July 1 and 10 due to unscheduled maintenance. (WestJet)
The abrupt cancellation of 30 Swoop flights over the first 10 days in July sparked anger and confusion, with some customers paying out-of-pocket to salvage travel plans.
New federal air passenger protection regulations, which roll out Monday, aim to cut down on customer confusion by laying out clear compensation amounts and treatment standards for mishaps involving all airlines. But rules covering cancelled and delayed flights won't take effect until December. The regulations also face a leg [...]